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Refund Policy

Last updated: October 15, 2026

This policy applies to the Pro subscription of Dance Notes (練舞筆記, “the Service”): NT$150 per month or NT$1,290 per year. The free plan and Pro accounts upgraded with an invite code involve no payment and are not eligible for refunds.

1. Who handles payments and refunds

Payments on our website are processed by Paddle.com. Paddle is the Merchant of Record for all our orders and handles payment collection, receipts and refunds. Refunds are returned to your original payment method; how long they take to arrive depends on your bank or card issuer.

2. Monthly plan

  • You can cancel at any time. After cancelling, you keep Pro until the end of the current billing period and will not be charged again
  • Payments already made for the current billing period are not refunded

3. Yearly plan

  • You can request a full refund within 14 days of your first purchase or of each annual renewal charge
  • After 14 days the payment is not refundable, but you can cancel the renewal at any time and keep Pro until the end of the year

4. When we always refund

  • Duplicate charges, or charges made after you cancelled
  • When a problem on our side prevents you from using the Service for an extended period during a paid term
  • Any other case where a refund is required by law

5. How to request a refund

  • Email j606888@gmail.com with the email address you paid with or the order number on your receipt. We reply within 5 business days
  • You can also request a refund through the link in the receipt email Paddle sent you

6. After a refund or when your subscription ends

Your account becomes read-only: your videos and notes stay, and you can still watch, play and add markers, but you cannot upload new videos. Videos over the free plan’s storage limit are not deleted, and you can upload again as soon as you resubscribe. See the Terms of Service (in Traditional Chinese) for details.

7. In-app purchases

If you paid inside the iOS app with your Apple ID, refunds are handled by Apple under its own policies. Please request one at reportaproblem.apple.com.

8. Contact

Email: j606888@gmail.com